Terms of Service
Last Updated: September 2026
Welcome to FOXYTAIL™. These Terms of Service govern your use of our website and your purchase of products from our online store.
By accessing our website, placing an order, or using any of our services, you agree to these Terms of Service. Please read them carefully before making a purchase.
1. About FOXYTAIL™
FOXYTAIL™ operates an online store offering products and related services to customers primarily within the United Kingdom.
Throughout these Terms, the terms “we,” “us,” and “our” refer to FOXYTAIL™ and the business operating the FOXYTAIL™ online store.
The terms “you” and “your” refer to customers and visitors using our website.
2. Online Store Terms
By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement or that you have the necessary consent to do so.
You must not use our products, website or services for any unlawful or unauthorised purpose.
You must not attempt to interfere with the security, operation or functionality of our website.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, colours, specifications and other information displayed on our website are accurate.
However, the appearance of colours may vary depending on your screen, device or display settings.
Minor differences in appearance, packaging or presentation may also occur where they do not materially affect the product.
We may update product information from time to time.
4. Product Availability
All products are subject to availability.
We reserve the right to limit quantities, discontinue products or update product availability where reasonably necessary.
If a product becomes unavailable after you place an order, we will contact you and provide an appropriate solution, which may include cancellation and a refund for the unavailable item.
5. Prices
All prices are displayed in the currency shown on our website.
Prices, promotions and discounts may change from time to time.
The price applicable to your order will normally be the price displayed and confirmed during checkout when you place your order, subject to correction of obvious pricing errors where permitted by law.
Any applicable delivery charges will be displayed during checkout before you complete your purchase.
6. Orders
Submitting an order does not necessarily mean that we have accepted it.
After placing an order, you may receive an automated confirmation acknowledging that we have received your order.
We reserve the right to reject or cancel an order where reasonably necessary, including where:
- A product is unavailable.
- Payment cannot be authorised.
- The information provided with the order is incomplete or incorrect.
- We identify an obvious pricing or product information error.
- We reasonably suspect fraudulent or unauthorised activity.
- We are unable to fulfil the order for another legitimate reason.
If we cancel an order after payment has been collected, the applicable amount will be refunded.
7. Payment
You agree to provide current, complete and accurate payment and billing information when placing an order.
Available payment methods will be displayed during checkout.
Payments may be processed by third-party payment providers. Their own terms, security procedures and privacy practices may also apply.
We do not guarantee that every payment method will always be available.
8. Shipping and Delivery
We aim to provide fast and reliable delivery.
For eligible UK orders, our standard estimated delivery timeframe is generally:
1–3 business days
Delivery times are estimates and may be affected by courier delays, public holidays, severe weather or other circumstances outside our reasonable control.
Further information is available in our Shipping Policy.
9. Returns and Refunds
FOXYTAIL™ currently offers a 15-day return period for eligible returns under our store policy.
Returns must meet the applicable requirements described in our Refund / Return Policy.
Eligible and approved returns are covered by our money-back guarantee.
Nothing in these Terms limits statutory rights that customers may have under applicable UK consumer law.
10. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to cancel your order before it has been dispatched.
If the order has already been processed or shipped, cancellation may no longer be possible and you may need to follow our return procedure after receiving the order.
11. Product Use and Installation
Customers are responsible for following any instructions supplied with the product and for ensuring that FOXYTAIL™ is appropriately and securely installed before use.
Where the product is attached to a vehicle, you should check that it is securely fitted before driving.
You are responsible for using the product safely and appropriately and for complying with applicable road, vehicle and local regulations.
Do not use the product in a way that could interfere with the safe operation of a vehicle, obscure legally required lights or registration information, or otherwise create an unsafe condition.
Nothing in this section excludes liability where it cannot legally be excluded.
12. Intellectual Property
All content available through the FOXYTAIL™ website, including branding, logos, graphics, photographs, videos, website designs, written content and other materials, may be protected by intellectual property rights.
You may use our website for personal and lawful purposes.
You must not reproduce, distribute, commercially exploit or otherwise use protected FOXYTAIL™ content without permission, except where permitted by applicable law.
Third-party trademarks, payment logos and other intellectual property remain the property of their respective owners.
13. Reviews and User Content
If you voluntarily submit a product review, photograph, comment or other content to us, you confirm that you have the right to submit that content.
Content submitted must not be unlawful, misleading, abusive, infringing or otherwise inappropriate.
We may moderate or remove user-submitted content where reasonably necessary.
Any use of customer-submitted photographs or other content for marketing purposes will be subject to applicable permissions and legal requirements.
14. Third-Party Services
Our website may use or provide access to third-party services, including payment processors, delivery providers, analytics services and other Shopify-compatible services.
We are not responsible for the independent websites, systems or services operated by third parties except to the extent required by applicable law.
Third-party services may be governed by their own terms and privacy policies.
15. Website Availability
We aim to keep our website available and functioning correctly, but we cannot guarantee uninterrupted or error-free access at all times.
We may temporarily suspend, modify or maintain parts of the website where reasonably necessary.
16. Prohibited Uses
You must not use our website:
- For unlawful or fraudulent purposes.
- To infringe intellectual property rights.
- To transmit malicious software or harmful code.
- To attempt unauthorised access to our systems.
- To collect information about other users unlawfully.
- To interfere with the security or operation of the website.
- To submit false, misleading or fraudulent information.
We may restrict access where we reasonably believe these Terms have been violated.
17. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any liability that cannot be excluded or restricted under applicable UK law.
Subject to applicable law, we will not be responsible for losses that were not reasonably foreseeable when the contract was formed or for losses resulting from circumstances outside our reasonable control.
If you are purchasing as a consumer, nothing in these Terms affects your statutory consumer rights.
18. Privacy
Your privacy is important to us.
Personal information collected through our website and during the ordering process will be handled in accordance with our Privacy Policy and applicable data protection requirements.
Please review our Privacy Policy for further information about how personal information is collected, used and protected.
19. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our services, business practices or applicable requirements.
The latest version will be published on our website with an updated revision date.
Changes will not remove rights that have already arisen under applicable law.
20. Governing Law
These Terms are governed by the applicable laws of the United Kingdom, subject to any mandatory consumer protections and jurisdictional rights that apply to you.
Nothing in these Terms prevents a consumer from relying on rights or protections that cannot legally be excluded.
21. Contact Us
If you have any questions about these Terms, an order or our services, please contact FOXYTAIL™ Support through the contact form available on our website.
When contacting us about an existing order, please include your order number whenever possible.
FOXYTAIL™
United Kingdom