Refund / Return Policy

Refund / Return Policy

Last Updated: September 2026

At FOXYTAIL™, we want you to feel confident when placing your order. If you are not satisfied with your purchase, you may be eligible to return it in accordance with the terms below.

15-Day Return Policy

We offer a 15-day return period.

You must contact us within 15 days of receiving your order if you wish to request a return.

To be eligible for a return, the product should be returned in an appropriate condition, with all components and accessories originally supplied with the product.

Where reasonably possible, please also return the product in its original packaging.

How to Request a Return

To request a return, please contact FOXYTAIL™ Support through the contact form available on our website.

Please provide:

  • Your name
  • Your order number
  • The email address used to place the order
  • The reason for your return
  • Photos or other relevant information if the product is damaged, defective or incorrect

Please contact us before sending a product back. Return instructions and the appropriate return details will be provided after your request has been reviewed.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your FOXYTAIL™ arrives damaged, defective or different from what you ordered, contact us as soon as possible and provide your order number together with clear photographs or other relevant information showing the issue.

We will review the issue and provide an appropriate solution, which may include a replacement, refund or another remedy where applicable.

Nothing in this policy affects your statutory rights regarding faulty, damaged, misdescribed or otherwise non-conforming goods.

Change of Mind

If you change your mind about your purchase, please contact us within the applicable return period.

For eligible change-of-mind returns, the customer may be responsible for the cost of returning the product unless otherwise required by applicable law or agreed by FOXYTAIL™.

You should take reasonable care of the product while it is in your possession.

Return Shipping

Return instructions will be provided after your return request has been accepted.

Please do not send a return to an address without first contacting us.

Where the return is due to a confirmed fault, damage or an incorrect item supplied by us, we will handle return costs in accordance with applicable consumer rights.

For other eligible returns, return shipping costs may be the customer's responsibility where permitted by law.

Refunds

Once your returned product has been received and reviewed, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Please note that after a refund has been issued, your bank or payment provider may require additional time to process and display the funds in your account.

Money-Back Guarantee

Eligible returns accepted under this policy are covered by our money-back guarantee.

Once an eligible return has been received and approved, the applicable refund will be returned to the original payment method.

The money-back guarantee does not limit any statutory consumer rights you may have under applicable law.

Non-Returnable Items

A return or refund may be refused where permitted by law if, for example:

  • The product has been damaged through misuse, improper installation or accidental damage after delivery.
  • Parts or accessories originally supplied with the product are missing.
  • The product has been materially altered or modified by the customer.
  • The return request falls outside the applicable return period and no statutory right to a remedy applies.

These restrictions do not affect your rights where goods are faulty, damaged, misdescribed or otherwise protected under applicable consumer law.

Order Cancellations

If you would like to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel the order before dispatch. However, if your order has already been processed or shipped, cancellation may no longer be possible and you may need to follow the applicable return process after receiving it.

Your UK Consumer Rights

Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded under applicable UK consumer law.

Depending on the circumstances of your purchase, you may have statutory cancellation, refund, repair or replacement rights in addition to the FOXYTAIL™ policies described above.

Where your statutory rights provide greater protection than this policy, those rights will apply.

Contact Us

If you have questions about a return, refund, damaged product or an existing order, please contact FOXYTAIL™ Support through the contact form available on our website.

Please include your order number whenever possible so we can assist you more efficiently.

FOXYTAIL™
United Kingdom