Shipping Policy
Last Updated: September 2026
Thank you for shopping with FOXYTAIL™. We aim to process and deliver your order as quickly and smoothly as possible. Please review our shipping information below before placing your order.
Order Processing
Once your order has been successfully placed, it will be prepared for dispatch as soon as possible.
Orders are processed on business days, excluding weekends and public holidays. During particularly busy periods, promotions or public holidays, processing may take slightly longer than usual.
Once your order has been dispatched, you will receive a shipping confirmation email where applicable.
UK Delivery
Our estimated delivery time for orders within the United Kingdom is:
1–3 business days
Please note that this is an estimated delivery timeframe rather than a guaranteed delivery date. Delays may occasionally occur due to circumstances outside our control, including courier delays, severe weather, public holidays or unusually high delivery volumes.
Shipping Costs
Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.
Where free shipping is offered, this will also be shown at checkout.
Order Tracking
Where tracking is available for your shipment, tracking information will be provided after your order has been dispatched.
Please allow some time for the courier's tracking system to update after receiving your tracking details.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your shipping information carefully before completing your purchase.
If you notice an error in your delivery details, please contact us as soon as possible. We will do our best to help before the order is dispatched, but we cannot guarantee that shipping information can be changed once an order has entered processing or has already been shipped.
Failed or Unsuccessful Delivery
If a delivery cannot be completed because of an incorrect or incomplete address, failure to accept the delivery, or another issue relating to the information supplied with the order, the parcel may be returned to us.
If this happens, please contact our support team so we can review the available options with you.
Additional shipping charges may apply where an order needs to be sent again due to incorrect customer-provided delivery information or an unsuccessful delivery attempt.
Delayed Orders
Although most orders are expected to arrive within the estimated delivery timeframe, occasional delays can happen.
If your order has not arrived within a reasonable period after the expected delivery date, please contact us with your order number so that we can assist you.
Lost or Damaged Parcels
If you believe your parcel has been lost in transit, or if your order arrives damaged, please contact us as soon as possible.
Please provide your order number and any relevant information or photographs that may help us investigate the issue.
We will review the situation and work with you to find an appropriate resolution.
International Shipping
Our primary market is currently the United Kingdom.
Availability of delivery to other countries may vary. If international shipping is available for your destination, the available shipping options and applicable charges will be displayed during checkout.
International orders may also be subject to customs duties, import taxes or other charges imposed by the destination country. Where applicable, these charges are generally the responsibility of the recipient unless otherwise stated at checkout.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our delivery services, business practices or applicable requirements.
The latest version will always be available on our website.
Contact Us
If you have any questions about shipping, delivery or an existing order, please contact FOXYTAIL™ Support through the contact form available on our website.
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
FOXYTAIL™
United Kingdom