Privacy Policy
Last Updated: September 2026
At FOXYTAIL™, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, place an order, contact us or otherwise interact with our online store.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with our store, we may collect personal information including:
- Your name
- Billing and shipping address
- Email address
- Telephone number
- Order and purchase information
- Payment-related information
- Customer support communications
- Returns and refund information
- Device and browser information
- IP address and approximate location information
- Website activity and interactions
- Cookie and similar technology information
We only collect information that is reasonably necessary for operating our store, processing orders, providing customer support, improving our services and meeting applicable legal obligations.
2. Information You Provide to Us
You may provide personal information directly to us when you:
- Place an order
- Complete checkout
- Contact FOXYTAIL™ Support
- Submit our contact form
- Request a return or refund
- Subscribe to marketing communications
- Participate in promotions
- Submit a product review or other content
Please ensure that information you provide is accurate and up to date.
3. Payment Information
Payments made through our store are processed using Shopify and/or the payment providers made available during checkout.
Payment providers may collect and process payment information necessary to complete your transaction.
FOXYTAIL™ does not necessarily receive or store your complete payment card details. Payment information is handled in accordance with the security and privacy practices of the relevant payment provider.
4. How We Use Your Information
We may use personal information to:
- Process and fulfil orders
- Arrange shipping and delivery
- Send order and delivery communications
- Process payments
- Provide customer support
- Handle returns, refunds and complaints
- Prevent fraud and protect our store
- Maintain and improve our website
- Understand how customers use our store
- Comply with legal, tax and regulatory obligations
- Maintain appropriate business records
- Send marketing communications where permitted
- Personalise or measure advertising where permitted and subject to applicable consent requirements
We will only process personal information where we have an appropriate legal basis to do so.
5. Legal Bases for Processing
Where UK data protection law applies, we may process personal information on one or more of the following legal bases:
Contract — where processing is necessary to fulfil an order or provide a service you have requested.
Legal obligation — where we need to process or retain information to comply with applicable laws.
Legitimate interests — where processing is reasonably necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
Consent — where you have given us permission to process information for a particular purpose and consent is required.
Where processing is based on consent, you may withdraw that consent subject to applicable law.
6. Shopify
Our online store is hosted and supported by Shopify.
Shopify provides the ecommerce infrastructure that allows us to operate our online store.
As part of providing these services, Shopify may process personal information relating to customers and visitors.
You can learn more about Shopify's privacy practices through the Shopify Privacy Policy.
7. How We Share Personal Information
We may share personal information with third parties where reasonably necessary to operate our business and provide our services.
These may include:
- Shopify
- Payment processors
- Shipping and delivery providers
- IT and website service providers
- Analytics providers
- Marketing and advertising providers
- Customer support services
- Fraud prevention and security providers
- Professional advisers
- Government, regulatory or law-enforcement authorities where legally required
We do not disclose personal information unnecessarily.
We may also disclose information in connection with a legitimate business transaction, such as a merger, acquisition, restructuring or sale, subject to applicable law.
8. Shipping and Delivery
To deliver your order, relevant information may be shared with shipping, fulfilment and delivery providers.
This may include information such as your:
- Name
- Delivery address
- Telephone number
- Email address
- Order or delivery information
This information is used as necessary to fulfil and deliver your order.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, improve performance and support analytics or advertising.
Some cookies are necessary for the website and checkout to function correctly.
Other cookies may be used for analytics, personalisation or advertising, subject to applicable consent requirements.
Where required by law, you will be given appropriate choices regarding non-essential cookies.
You can also control certain cookies through your browser settings, although disabling necessary cookies may affect website functionality.
10. Analytics and Advertising
We may use analytics and advertising technologies to understand how visitors interact with our website and to measure or improve our marketing.
Depending on the services enabled on our store, these providers may process device identifiers, cookie information, IP addresses, browsing activity and similar information.
Where consent is required for these technologies, they should only be activated in accordance with your consent choices.
11. Marketing Communications
Where permitted, we may send you information about FOXYTAIL™ products, promotions or other updates.
You can unsubscribe from email marketing at any time by using the unsubscribe option included in the relevant message.
Withdrawing from marketing communications does not prevent us from sending essential transactional messages concerning your orders.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing support, maintaining business and tax records, resolving disputes and complying with legal obligations.
Different categories of information may therefore be retained for different periods.
When information is no longer required, we may delete or anonymise it in accordance with applicable requirements.
13. International Data Transfers
Some of the service providers used to operate our online store may process information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law.
14. Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers are also responsible for protecting any account credentials or other confidential information associated with their use of our services.
15. Your Privacy Rights
Depending on applicable law and your circumstances, you may have rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Request restriction of certain processing
- Object to certain processing
- Request portability of certain information
- Withdraw consent where processing relies on consent
- Raise a concern about how your personal information is handled
These rights may be subject to legal conditions and exceptions.
To exercise a privacy right, please contact us using the contact information provided below. We may need to verify your identity before completing certain requests.
16. Children's Privacy
Our store is not intended to knowingly collect personal information from children who are not legally able to make purchases or provide the relevant consent.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.
17. Third-Party Links
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, content or security of independent third-party websites.
We recommend reviewing the privacy policy of any third-party service you choose to use.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technologies, business practices or legal requirements.
The latest version will be published on our website and the Last Updated date will be revised where appropriate.
19. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can review and address your concern.
If UK data protection law applies, you may also have the right to make a complaint to the Information Commissioner's Office (ICO).
UK Information Commissioner's Office
20. Contact Us
For questions about this Privacy Policy, our privacy practices, or to exercise an applicable privacy right, please contact FOXYTAIL™ Support through the contact details or contact form available on our website.
FOXYTAIL™
United Kingdom
Privacy Contact: foxytail.info.store@gmail.com